How PAKT hit 57% opens and 33% clicks with behavioral messaging

57%

Email open rate

33%

Click-through rate

3x

Industry average

"Some really good news. We are seeing a huge lift in clicks and engagement from the hotzone emails!"


Sam Klein, Co-Founder & CEO at PAKT

Challenge

Insurance quotes went cold before prospects decided

PAKT partnered with DoStuff to offer embedded event insurance to 60M annual event-goers. The model: users get instant quotes, then have 30 days to purchase before needing a new quote.

The problem: Most quotes died in inboxes. Generic follow-up emails got ignored. Prospects received their quote, intended to buy later, then forgot or lost urgency. The 30-day window closed without conversion.

PAKT needed behavioral messaging that captured prospects during their highest-intent moment—the first 48 hours after requesting a quote. Miss that window, and conversion rates plummeted.

The gap between quote request and purchase was leaking qualified prospects who had already expressed intent.

Solution

"Hotzone" email sequences built for the decision window

Working with Yieldpage, PAKT rebuilt their post-quote messaging as a behavioral system:

Landing pages: Simplified quote flow to reduce friction. Clear value props matched to event types. Streamlined form fields to capture email without overwhelming prospects.

Hotzone emails (first 48 hours): Three strategically-timed messages designed for the critical conversion window:

Email 1: Immediate quote confirmation + key coverage details
Email 2: Address common objections with social proof
Email 3: Create urgency around the 30-day quote expiration

Behavioral timing: Messages arrived when prospects were most likely to act—not on a generic drip schedule. Each email built on the previous one, moving from validation to conversion.

Message continuity: Landing page promises aligned with email messaging. No disconnect between quote experience and follow-up. Same voice, same value props, same behavioral triggers.

The result: A complete funnel system where landing pages captured intent and emails converted it—all within the highest-value 48-hour window.

PAKT's quotes were expiring before prospects bought. Behavioral email timing—concentrated in the critical first 48 hours—captured prospects at peak intent and drove exceptional engagement.

Results

PAKT turned quotes into purchases with hotzone timing

The first 48-hour email sequence achieved exceptional engagement metrics—10x industry averages for email open rates and click-through rates.

57%

Email open rate

33%

Click-through rate

3x

Industry average